Articles on: Billing

Why is my server suspended?

Why is my server suspended?

If you service is marked as Suspended, you have an overdue invoice. To fix this issue go to our billing page, where you can pay the invoice and it will automatically be unsuspended.

You have 7 days after the due date to pay the invoice before the server is terminated.

If your server is marked with terminated, it has been deleted and your files have been removed. Paying for the invoice after it has been terminated will not restore your files!

If this does not resolve your issue, please create a ticket.

Updated on: 15/01/2024

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