Articles on: Billing

Requesting a refund

Before requesting a refund, it is important you understand the following summary of our Refund Policy.
Services are only eligible for a payment-gateway refund within 48 hours of the purchase, however a credit refund is available up-to 7 days from when the purchase was made.
You can view further details regarding our Refund Policy here.

Refunds are strictly processed via a Billing ticket to reduce the risk of fraudulent activities such as a compromised account and to serve as an accessible record of your request.
Billing tickets can be created here and when creating a ticket, please mention the Invoice or Service IDs you wish to receive a refund for with the ticket message.

Updated on: 16/01/2023

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