Q: How to cancel a service

<ul> <li>Go to the client area, you can go there by pressing <a href="https://billing.revivenode.com/clientarea.php?action=services">here</a>.</li> <li>Click the service you wish to cancel.</li> </ul> <img src="https://storage.crisp.chat/users/helpdesk/website/edd4387938180800/image_qi780s.png" alt="" /> <ul> <li>On the side under the Actions category, select Request Cancellation.</li> </ul> <img src="https://storage.crisp.chat/users/helpdesk/website/edd4387938180800/image_1ia71ru.png" alt="" /> <ul> <li>Fill out the boxes that appear, then click Request Cancellation at the bottom. <img src="https://storage.crisp.chat/users/helpdesk/website/edd4387938180800/image_17zeqtd.png" alt="" /></li> </ul> || Immediate cancellation cancels the service at 2pm UTC daily. End of Billing Period will cancel it at the end of your billing cycle (the next due date). | We ask for a cancellation reason so we can get feedback on why you're cancelling. You are not required to enter any personal information into the reason, it is mainly for feedback.

Question 1

How to link your Discord and Billing account

Accepted Answer

${color}[#ff6666](If you do not have any active services you wont receive the client role. )

Click here to access the Discord Connect page on the billing
On the panel, click on connect under Discord Connect.

Finish the steps provided to you, and you will be connected to our discord and panel.

| This is not required to get support in some cases, but it will increase the speed of your support (depending on the issue).

Question 2

How to setup a custom IP

Accepted Answer

A custom domain allows you to have a professional looking domain such as example.net or play.example.net.

Go to your NameCheap dashboard.
Select your domain and click Manage.
Click Advanced DNS.

With a dedicated IP: If you have a dedicated IP, you are not required to make a SRV record, as you have Minecraft Java's default port.

Press Add New Record, then select A Record.
In the Host box, type @ if you want it to be just your domain, or you can put play/mc if you wish for that to be the domain prefix (play.revivenode.com/mc.revivenode.com).
In the IP Address box, type your Minecraft server's IP (without the port).
Finally press the green tick.
If you put a @ in the A record, you should use the first one, if you used play/mc/anything else, you need to use the second one.

|| This can take up to 2 hours to update and start working!

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Question 3

Why is my server at 100% CPU usage?

Accepted Answer

Don't panic if your server is using over 100% CPU, although this is not ideal, your server should perform just fine. You may assume 100% CPU usage means the node's CPU is being completely used by your server, it is not- 100% only refers to 1 thread of the node's CPU. Unlike storage, we do not limit CPU usage but you may find as your CPU usage increases above 250% that your server begins to lag.

| You can find a guide for optimising your server here.

Question 4

How to setup and install Geyser

Accepted Answer

Geyser is a Minecraft plugin that allows Bedrock (console) players to connect, and play with Java (PC) edition players on the same Minecraft server.

How do I install Geyser on my server?

Before doing anything, you'll first need to ensure you've got a port available for Geyser to use- if you're not familiar with creating additional ports on your server, please see this guide.

Head over to Geyser's official website and download the version that corresponds to your server type making sure to download both Geyser and Floodgate. For Bungeecord, you'll also need to download the Paper / Spigot Floodgate version.
Upload the Geyser and Floodgate jars to your server's plugin folder then restart your server.
Inside Geyser's config.yml, change auth-type under remote to floodgate and change port under bedrock to your previously created additional port then save the file and restart your server.
For Bungeecord networks, you only install the Paper / Spigot version of Floodgate on your sub-servers and then you need to copy the key.pem file from the Bungeecord Floodgate plugin folder into your sub-servers Floodgate plugin folder, replacing the existing key.pem file, and then restart the sub-servers.

After completing the above steps, you and your players should now be able to join and player on your server from Bedrock Edition using the additiona

Question 5

How to cancel a service

Accepted Answer

Go to the client area, you can go there by pressing here.
Click the service you wish to cancel.

On the side under the Actions category, select Request Cancellation.

Fill out the boxes that appear, then click Request Cancellation at the bottom.

|| Immediate cancellation cancels the service at 2pm UTC daily. End of Billing Period will cancel it at the end of your billing cycle (the next due date).

| We ask for a cancellation reason so we can get feedback on why you're cancelling. You are not required to enter any personal information into the reason, it is mainly for feedback.

Question 6

How to invite your Discord bot

Accepted Answer

<ul>
<li>First going to want go to the <a href="https://discord.com/developers/applications">Discord Developer Portal</a>.</li>
<li>Click the bot you want to invite.
<img src="https://storage.crisp.chat/users/helpdesk/website/edd4387938180800/image_1ukjfhz.png" alt="" /></li>
<li>Find Client ID and press copy
<img src="https://storage.crisp.chat/users/helpdesk/website/edd4387938180800/image_pcqjb6.png" alt="" /></li>
<li>Click <a href="https://discordapi.com/permissions.html">here</a> to go to generate an invite with respective permissions for the bot. Administrator is 8. Paste your client ID in the Client ID text.
<img src="https://storage.crisp.chat/users/helpdesk/website/edd4387938180800/image_87o725.png" alt="" /></li>
<li>Then copy the link and paste it into your browser and select the server you wish to add it to.</li>
</ul>

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